When on the hunt for the right employees for your call center, you must make sure you are looking for the right people. Hiring the wrong person in your call center can be a disaster for your company’s customer service reputation and company brand in general. When you are hiring for new call center employees, […]
When interviewing candidates for a position in your call center, the questions you ask during the interview process can either make or break your hiring process. Since your call center employees are directly working with your customers, it is of utmost importance that you hire the right person for the job.
The biggest issue that the call center industry is currently facing is employee turnover. This is setting back call centers not only in time and effort, but also in money. The obvious solution to this is improving recruitment methods, and video interviewing can help with this tremendously. The recently launched Spark Hire whitepaper entitled, “8 […]