When your employees are working long hours, often on the weekends, and are constantly working to meet the needs of customers, burnout can quickly set in. This issue can cause you to lose top talent, thus impacting your store’s performance. To prevent burnout among your team members, consider these tips:
Be flexible about scheduling
Retail employees must work unusual schedules, which can make attending to family needs and other concerns a challenge. Be respectful of this and make it a point to accommodate your staffers’ schedules whenever possible. If someone needs a day off to take their child to the doctor or to visit an elderly parent, give it to them. This wiggle room helps them to feel appreciated, and makes up for nights or weekends when they have to work when other people can be at home relaxing.
Set goals for the store
When you hire someone and simply instruct them to sell, they may start to lose motivation as the weeks go on. However, when you set a daily goal for the store and each employee is made aware of this goal, you change the tone. Suddenly there’s an exciting challenge to tackle, and you’ll see that your team members are much more motivated to reach that goal. Setting daily, weekly, and monthly goals helps everyone to stay focused and on task, and also brings out your employees’ competitive edge, making them better at what they do.
Have regular team meetings
With employees working different shifts, it’s likely that they’ll have opposite schedules, making camaraderie hard to come by. To foster a sense of teamwork within your organization, gather the whole team together regularly. Whether you have a meeting to recap the store’s progress or just go out to eat, helping your employees to connect and feel a part of a team encourages them to stick around and gives them a sense of support.
It takes certain skills and personality traits to succeed at retail work. While many people have a natural ability to do well in retail work, they may not have the knowledge or training needed to excel. Particularly for new team members, it’s important that you provide training and guidance in order to help everyone on your staff grow. Don’t just assume they’ll learn on their own.
How do you prevent employee burnout in a retail setting? Let us know in the comments.