Human Resources Blog - Spark Hire
What are the Benefits of Reference Check Software?

What are the benefits of reference check software?

Reference check software has become increasingly popular as companies strive to find the best candidates in a competitive market. Dedicated reference check software helps automate the process of gathering insight on potential hires’ fit with the brand values and culture as well as to validate skills and experience.

The importance of using references in the hiring process cannot be understated. The more custom and convenient you can make reference checks, the better your participation and insights. If you’re not following through with reference checks or are relying on an outdated process, here are a few benefits of considering reference check software:

Gather a more holistic view of the candidate

Reference checks can provide valuable insight into a candidate’s work habits, attitudes, and interpersonal skills that may not be apparent in the interview.  For example, reference checks can reveal how well the candidate interacts with colleagues and supervisors, if they are mindful of deadlines and budgets, their ability to work independently or as part of a team, and any other essential traits that may be difficult to verify during the interview process. You may even gain insight into potential red flags such as poor attendance practices or conflict resolution. 

Detect any discrepancies in the resume or job application

Reference checks can help verify the accuracy of information job applicants provide, such as their work history, educational background, and technical expertise. This could be anything from significant discrepancies in dates of employment to the level of experience and responsibilities held.

The details references are most likely to reveal discrepancies include:

  • Exaggerating job titles or experience
  • Exaggerating educational qualifications or certifications
  • Lying about past accomplishments or awards received
  • Fabricating employment dates to cover up gaps in employment history
  • Overstating the scope of responsibilities held at a previous job
  • Embellishing skills and competencies on the resume
  • Making false claims about membership in professional organizations or associations
  • Inflating salary details from previous job roles

Assess whether the candidate is a good fit for your team and organization

Evaluating a candidate’s fit within your team and organization goes beyond just assessing their qualifications and skills on paper. Speaking with references offers a unique opportunity to gain valuable insights into a candidate’s interpersonal skills, work ethic, and overall compatibility with your workplace environment. References can provide nuanced perspectives on the candidate’s professional demeanor, teamwork abilities, and adaptability, which are often crucial factors in determining their success within a team.

Additionally, references can shed light on how the candidate handles challenges, resolves conflicts, and collaborates with others. Understanding their past experiences and achievements, as described by people who have worked closely with them, provides a real-world context for evaluating their potential contributions to your team. Moreover, these conversations can reveal if the candidate possesses the soft skills necessary for effective communication, cooperation, and leadership within your specific organizational culture.

By carefully considering the feedback from references, you can make a more informed decision about whether the candidate aligns with your team’s dynamics and organizational values. This in-depth evaluation process ensures that you not only select a candidate with the right qualifications but also someone who will thrive in your team environment, fostering a positive and productive workplace atmosphere.

Learn about any undisclosed concerns from previous employers

Checking references allows you to find out if there were any issues with performance or attendance at past organizations that didn’t come up during the interview process. Speaking with references provides a valuable opportunity to uncover any undisclosed concerns or issues that might not have been apparent during the interview stages.

Previous employers can provide candid insights into a candidate’s performance, work ethic, and professionalism, revealing any potential red flags that were not discussed openly. This additional layer of information ensures a more comprehensive evaluation, allowing your team to mitigate potential risks.

Get an unbiased third-party opinion

References can provide an outside perspective on a potential hire’s skills and qualifications, allowing you to make an informed hiring decision based on deeper knowledge than just what comes up in interviews.

Relying on references offers the advantage of obtaining an unbiased third-party perspective, free from the pressures of the interview environment. These individuals, who have worked closely with the candidate, can provide valuable insights into their abilities, work style, and interpersonal skills. 

By tapping into this external viewpoint, employers gain a more holistic understanding of the candidate’s professional capabilities, enabling them to assess qualities such as teamwork, problem-solving, and adaptability from a different angle. This diverse range of perspectives ensures a well-rounded evaluation and assists employers in making a hiring decision that aligns not only with the candidate’s qualifications but also with the overall dynamics and culture of the organization.


reference check software feature

Josh Tolan

Josh Tolan is the Founder and CEO of Spark Hire, a video interviewing platform used by 6,000+ customers in over 100 countries.