Human Resources Blog - Spark Hire
Staffing Tips for Expert Communication with Temp Candidates

Staffing Tips for Expert Communication with Temp Candidates

In May, temp jobs made a sharp rise to 39,100 following a plunge in April, according to insights from the Staffing Industry Analysts (SIA). 

This means you and your staffing clients will have more openings for contract work and you’ll have an increased number of temporary workers to place. To set both your clients and candidates up for success, you must understand how to communicate with temporary workers based on their needs, expectations, and on-the-job experiences.  

Use the tips below to improve communication when screening temporary workers for clients:

Make communication easy

Alfredo SalkeldTemporary workers often juggle multiple commitments and jobs. They may not be as quick to respond through traditional channels, such as email.

Companies should text their temporary workers instead. According to MailChimp’s 2019 Email Marketing Benchmarks, the average email open rate is 21.33%. On the other hand, 90% of text messages are read within three minutes.

Via two-way communication channels, it’s important to send temporary workers reminders about company policies and their start dates. You should also encourage temporary workers to frequently inform you about changes to their availability. 

Alfredo Salkeld, Marketing Manager at SimpleTexting

Communicating and connecting with temporary candidates needs to be quick and simple, but the interactions must also be personalized. Find balance using short branded video messages for updates in the placement process, introductions to companies, and as a way to remain top of mind for these constantly moving candidates. 

Over-communicate

Jenay SellersTemporary workers may not have arrived at a job posting by choice but out of necessity. Maybe they have a more difficult time communicating which has caused them to seek temporary employment in the first place. 

When placing and working with temporary workers, it’s important to over-communicate, clearly state your expectations, and have patience. They may or may not have previous experience and oversharing is definitely better than underscoring.

Jenay Sellers, Director of Marketing at GigSmart

Your temporary work candidates have a short amount of time to acclimate themselves to a company and role. It’s critical to share every detail possible to ensure their expectations of the role align with its realities. 

Share the right amount of information

Dennis VuWhen communicating with temporary workers, the biggest problem is sharing sensitive information and walking the fine line between giving too little and too much information. There are things that you don’t want them to know, and no matter how good your non-disclosure act (NDA) is, you may still be worried about slipping through some of your company secrets.

When communicating with temporary workers, we add them in Slack (since we work remotely most of the time) as multi-guest channels. That way, they can only see the information that we want them to see. Additionally, they can’t see channels where we discuss our product, marketing and internal operations.

Dennis Vu, CEO and Co-founder of Ringblaze

Your staffing clients need to know they can trust you with vital information. However, it’s also important that candidates feel they can trust you’re being open and honest with them. Create a shortlist with clients of what you can share, what they prefer to discuss with candidates, and what is off-limits before entering into the temporary placement process. 

Establish a rapport

Jon HillIt’s smart to ask temporary workers about their career objectives. Some will be using temporary work as a pathway to a permanent position. However, that’s not the case for everyone, and it’s good to know from the start whether they could potentially be a permanent employee if they fit into the company’s system. 

Jon Hill, Chairman and CEO at The Energists

Frequently follow up with temporary workers regarding their job search goals and status. Depending on their goals, this allows you to know when they’re available for another contract or when they’d like to stop being contacted for temporary opportunities. 

Make processes clear

Temporary employees should be aware of organizational structure. While performing their assigned task, they might need to connect with the right point of contact. Helping them in

understanding the structure could save their time as they can directly reach the right person.

Payment processes should also be clearly discussed from the start. For temporary workers, the payment process is always different. They need to submit their invoices on a specific date, using a certain format which varies from company to company.

Shradha Kumari, HR Manager at Survey Sensum

It’s challenging to keep staffing productivity high when you’re juggling client demands, candidate expectations, and temporary worker processes. Keep the wheels moving by asking clients these questions upfront before the recruitment process even begins. In addition to being organized, you’ll improve the candidate experience by immediately sharing information that’s vital to their success as temporary workers. 


Transform Your Placement Process with Video Interviewing

Josh Tolan

Josh Tolan is the Founder and CEO of Spark Hire, a video interviewing platform used by 5,000+ customers in over 100 countries.