Spa Elite is a global recruitment agency dedicated to the spa, aesthetics, beauty, and wellness industry. As a market leader with a growing client base, the team at Spa Elite began looking for innovative ways to streamline their recruitment process. Specifically, they wanted to find a way to better present candidates to clients. In search of an approach that went beyond a CV and cover letter, Spa Elite began looking into video interviews for their solution.
Going Beyond the CV
While searching for a virtual interview platform that best suited their needs, Maddie Evans, International Recruitment Specialist at Spa Elite, knew they needed to find something that would resonate with their clients. Mostly they wanted “something to help… clients buy into candidates and gain a deeper understanding of who they are… as a person, rather than just a CV,” said Evans. By establishing a deeper investment earlier on in the interview process, they knew clients would feel more confident with their final decision. Not to mention, an improved candidate experience would result in a long-lasting hire.
Finding the Right Platform
As the search continued, the team knew simplicity was key. The right platform would be user-friendly and intuitive for both clients and candidates. Additionally, Spa Elite needed something functional and convenient, easy to use from any device at any time. “Working world-wide and across many different time zones, it was also important that our candidates and clients would have 24/7 support,” explained Evans.
The team found their solution in Spark Hire’s video interview software. With their award-winning ease-of-use and 24/7 customer support, Evans knew they’d found their match. “Not only did their services meet all of our criteria, the high level of support provided by Spark Hire was second to none… The level of initial and ongoing training provided, as well as their willingness to take on any recommendations and listen to what their clients want was encouraging,” said Evans.
Getting Started with Spark Hire
Right away the team knew they picked the right platform. After less than a handful of training sessions, the Spa Elite team felt comfortable and confident using the software. “We were able to get up and running in no time,” said Evans.
After implementing the software, Evans and her team saw results immediately. They realized they were on the right track as soon as they received client feedback. “A long standing client contacted us shortly after their first hire following the implementation of Spark Hire to tell us how much she loved the new system and it had made the entire process even more simple and efficient than we were already offering,” said Evans.
An Indispensable Tool
By leveraging Spark Hire’s video interviews, Evans and her team were able to better present candidates to clients and improve client investment. The team found the platform to be intuitive, efficient, and fun. Not to mention, by implementing Spark Hire into their recruitment process, they’ve established differentiation and are now able to stand out in a competitive market.